Medical emergency: This website and WhatsApp are not emergency services. For severe, sudden or rapidly worsening symptoms, seek urgent care from the nearest appropriate emergency facility.
Patient Knowledge Base
This knowledge base explains how appointments, consultations, medicines and follow-ups generally work at Homeopathic Humanity Health Care, Munger. It is designed to help patients and family members prepare for a consultation.
Quick clinic information
- Clinic: Homeopathic Humanity Health Care
- Address: Kali Tajia Road, Munger, Bihar
- Phone and WhatsApp: +91 70045 94307
- Hours: Monday to Saturday, 10:00 AM to 7:00 PM
- Doctors: Dr. B.N. Prasad and Dr. Vishal Kumar
- Appointment options: Clinic visit and, if confirmed by the clinic, phone or online consultation
Contents
- Appointments
- Consultation duration and preparation
- Fees and payments
- Medicines and prescriptions
- Follow-ups
- Online consultations
- Children, older adults and pregnancy
- Tests, existing treatment and referrals
- Privacy and communication
- Treatment expectations and safety
How can I book an appointment?
You can call or WhatsApp the clinic at +91 70045 94307. Please share:
- Patient’s name
- Age
- Preferred date and approximate time
- Whether this is a first visit or follow-up
- A short description of the concern
- Whether you prefer a clinic or online consultation
Do not send highly sensitive documents or long medical histories until the clinic confirms how they should be shared.
Do I need an appointment, or can I walk in?
Advance booking is recommended because it reduces waiting time and allows the clinic to plan consultation slots. Walk-in patients may be accepted depending on doctor availability, but a specific time cannot be guaranteed.
How will my appointment be confirmed?
An appointment should be treated as confirmed only after the clinic provides a date and time through a call, WhatsApp message or another official clinic channel.
Can a family member book for a patient?
Yes. A parent, guardian, spouse or caregiver may help book an appointment. The patient should participate in the consultation whenever possible. For a child, the parent or legal guardian should provide information and consent.
What details should I provide when booking?
Share only the information needed to arrange the appointment. A brief description such as “skin concern,” “recurring cough,” “digestive issue” or “follow-up” is usually enough at the booking stage.
Can I request a specific doctor?
You may request Dr. B.N. Prasad or Dr. Vishal Kumar. Confirmation depends on availability and the clinic’s scheduling process.
What should I bring to the first appointment?
Bring relevant items, where available:
- Previous prescriptions
- Recent test reports
- A list or photographs of medicines currently being used
- Allergy information
- Hospital discharge summaries
- Notes about when symptoms started and what makes them better or worse
- For children, vaccination and growth records when relevant
- A valid ID only if the clinic requires it for records
Do not stop current medicines just to prepare for a consultation.
What happens if I am late?
Call the clinic as soon as possible. A late arrival may shorten the available consultation or require rescheduling so that other patients are not delayed.
How long does the first consultation take?
A first consultation usually requires more time than a follow-up because the doctor may review the patient’s history, symptoms, current medicines, previous reports and general health.
Clinic-approved expected duration: Please call or WhatsApp the clinic for the current expected duration.
The actual time may be shorter or longer depending on the complexity of the concern. The clinic should not guarantee an exact completion time.
How long does a follow-up take?
Follow-ups are generally more focused on changes since the previous consultation, medicine use, new symptoms and the next plan.
Clinic-approved expected duration: Please call or WhatsApp the clinic for the current expected duration.
Why does the doctor ask detailed questions?
Homeopathic case-taking may include questions about the current concern, past illnesses, sleep, appetite, stress, daily routine and previous treatment. Patients may ask why a question is relevant and may decline to answer a question they are uncomfortable with, although missing information can limit the doctor’s assessment.
How should I prepare for the consultation?
Before the appointment:
- Write the main concern in one or two sentences.
- Note when it started.
- List treatments already tried.
- List all current medicines and supplements.
- Collect only relevant reports.
- Write down the questions you want to ask.
- Avoid changing medicines without medical advice before the visit.
Can I bring someone with me?
Yes. A family member or caregiver may attend if the patient agrees. The doctor may request a short private conversation with the patient when clinically or ethically appropriate.
What is the consultation fee?
Publish only clinic-approved amounts:
- In-clinic first consultation: Please call or WhatsApp the clinic for the current consultation fee.
- Online first consultation: Please call or WhatsApp the clinic for the current online consultation fee.
- Follow-up consultation: Please call or WhatsApp the clinic for the current follow-up fee.
Until these amounts are confirmed, the website should say: “Please call or WhatsApp the clinic for the current consultation fee.”
Is the medicine cost included in the consultation fee?
The clinic must clearly state whether medicine is:
- Included in the consultation fee
- Charged separately
- Supplied for a defined period
- Collected from the clinic or purchased elsewhere
Recommended website wording:
Are tests included in the fee?
Laboratory tests, scans and consultations with other healthcare professionals are normally separate unless the clinic explicitly states otherwise.
What payment methods are accepted?
Clinic-approved methods: Please call or WhatsApp the clinic to confirm current payment methods.
Do not publish a payment QR code without confirming that the account belongs to the clinic or authorised recipient.
Do I need to pay in advance?
The clinic should clearly disclose whether an advance booking fee is required. Patients should not send payment to an unverified number or account.
Will I receive a receipt?
Patients may request a receipt for consultation fees, medicine charges or other clinic payments. The receipt should clearly state the amount, date and purpose.
Are fees refundable?
Consultation fees generally relate to time reserved or services already provided. Advance payments for appointments that have not taken place should be handled according to the Appointment Cancellation Policy.
What type of medicines may be prescribed?
A registered homeopathic practitioner may recommend homeopathic medicines after assessing the patient. Medicines may be supplied in forms such as globules, liquid dilutions, tablets or other legally permitted preparations. The exact medicine, potency, dose and duration should be decided by the treating practitioner.
Will every patient receive the same medicine for the same condition?
Not necessarily. A prescription may depend on the individual patient’s history, symptoms, current treatment and the doctor’s assessment. Patients should not copy another person’s prescription.
How should I take the medicine?
Follow the written or clearly communicated instructions provided for your prescription. Confirm:
- Medicine name or identifying label
- Dose
- Frequency
- Duration
- How to take it
- What to do if a dose is missed
- When to stop or return for review
Do not increase the dose or frequency on your own.
Should I avoid tea, coffee, onion, garlic or other foods?
Do not follow broad food restrictions unless the treating practitioner gives a clear, patient-specific reason. Ask the clinic to write any restrictions and explain how long they apply. Continue a balanced diet unless another qualified professional has advised a medically necessary restriction.
Can I touch homeopathic globules with my hand?
Follow the dispensing instructions on the container. Use a clean cap or spoon if advised, close the container after use and avoid contamination.
How should medicines be stored?
Unless the label says otherwise:
- Keep medicines in their original, labelled container.
- Store them away from excessive heat, moisture and direct sunlight.
- Keep them away from children and pets.
- Do not transfer medicine into an unlabelled container.
- Do not use medicine that appears contaminated or has an unclear label.
What should I do if I miss a dose?
Do not automatically double the next dose. Follow the written instructions or contact the clinic for guidance.
Can I take homeopathic medicine with my existing medicines?
Tell the doctor about every prescription medicine, over-the-counter product, supplement and traditional remedy you use. Do not stop or reduce medicines prescribed for diabetes, blood pressure, thyroid disease, asthma, epilepsy, heart disease, mental health conditions or any other ongoing condition without consulting the appropriate qualified clinician.
Can I stop my current allopathic or conventional medicine after starting homeopathy?
No website statement should advise this. Any change to an existing prescription should be discussed with the clinician who manages that medicine or another appropriately qualified medical professional.
Will I receive a written prescription?
Ask the clinic for a clear prescription or medicine instruction record. It should contain enough information to use the medicine safely and to support follow-up.
What if the label is missing or I do not understand the instructions?
Do not guess. Contact the clinic before taking the medicine.
What if I experience a new or worsening symptom?
Stop self-adjusting the medicine and contact the clinic promptly. Seek urgent medical care if the symptom is severe, rapidly worsening or suggestive of an emergency. A worsening condition should not automatically be assumed to be a normal or desirable response.
Can I reuse an old prescription when the same problem returns?
Do not restart an old medicine without checking with the clinic. Similar symptoms can have different causes, and the patient’s health or other medicines may have changed.
Can I share my medicine with a family member?
No. Another person should receive their own assessment and instructions.
Why is follow-up important?
A follow-up helps the doctor review:
- Changes in the main concern
- New or worsening symptoms
- Medicine use and missed doses
- Changes in other treatments
- Test results
- Side effects or difficulties
- Whether the plan should continue, change or be stopped
When should I return for follow-up?
The doctor should give a recommended date or interval. Do not wait for the scheduled date if the condition becomes significantly worse or urgent.
What should I report at follow-up?
Be specific. You may use a simple record:
- Main symptom: better, same or worse
- Date the change began
- Any new symptom
- Medicine taken as instructed: yes or no
- Other medicines started or stopped
- New test or diagnosis
- Questions or concerns
Should I continue medicine until the follow-up?
Follow the prescription. If instructions are unclear or the supplied medicine finishes earlier than expected, contact the clinic rather than extending or repeating it yourself.
Can follow-up happen by phone or WhatsApp?
The clinic may allow brief administrative or progress communication through WhatsApp or phone. Some concerns require a full consultation, examination, new tests or an in-person visit. A chat message is not always a substitute for clinical review.
Can I send photographs or reports on WhatsApp?
Only send information after confirming the official number and understanding that WhatsApp is a third-party service. Remove unrelated personal information where possible. Do not send emergency information and wait for a WhatsApp reply.
What happens if I miss a follow-up?
Contact the clinic to reschedule. Do not continue a time-limited medicine indefinitely without review.
Will the medicine change at every follow-up?
Not necessarily. The doctor may continue, modify, pause or stop a medicine based on the assessment. Patients should ask what has changed and why.
Does the clinic provide online consultations?
The website should publish online consultation only after the clinic confirms:
- Which doctors provide it
- Eligible patient locations
- Platform used
- Fee and payment method
- How prescriptions are shared
- Whether medicine delivery is offered
- Situations that require an in-person examination
What are the limitations of an online consultation?
A doctor may be unable to perform a physical examination, measure vital signs or verify information remotely. The doctor may recommend an in-person visit, tests, urgent evaluation or another specialist.
What do I need for an online appointment?
- Stable phone or internet connection
- A quiet, private space
- Current medicine list
- Relevant reports
- A caregiver for a child or dependent adult
- A way to receive instructions or a prescription
Is WhatsApp chat itself a consultation?
Not always. Administrative booking, reminders and brief follow-up messages are different from a scheduled clinical consultation. The clinic should clearly tell the patient when a formal consultation has begun.
Can children receive a consultation?
Yes, subject to the clinic’s scope of practice. A parent or legal guardian should attend, provide consent and share the child’s current medicines, allergies, vaccination information and paediatric history.
Can pregnant or breastfeeding patients consult the clinic?
They should inform the doctor before using any medicine. Pregnancy-related warning signs require assessment by an obstetric or emergency service, not delayed website or WhatsApp communication.
What should older adults bring?
Bring a complete medicine list, recent diagnoses, relevant reports and information about falls, memory concerns, kidney or liver problems, allergies and caregivers. Polypharmacy and multiple conditions may require coordination with other treating clinicians.
Does a homeopathic consultation replace medical tests?
No. Depending on symptoms, the doctor may recommend that the patient obtain or repeat appropriate tests or consult another qualified professional.
Should I bring old reports?
Bring relevant and reasonably recent reports. Large volumes of unrelated records can make review difficult. Start with the reports connected to the current concern.
Will the clinic refer me to another doctor?
A responsible practitioner may recommend another clinician, diagnostic service or emergency facility when the concern is outside the clinic’s scope, requires examination or needs urgent or specialist care.
Can the clinic manage serious chronic disease alone?
Patients with diabetes, high blood pressure, thyroid disease, asthma, heart disease, kidney disease, cancer, severe mental-health symptoms or other serious conditions should remain under appropriate medical monitoring. Homeopathic consultation should not delay necessary diagnosis, monitoring or evidence-based treatment.
What information does the website collect?
The current enquiry flow may collect a patient’s name, phone number and health concern. The clinic may also receive information shared during phone, WhatsApp, online or in-person communication.
Read the full Privacy Policy before submitting personal information.
Will my health information be kept confidential?
The clinic should restrict access to authorised people and use reasonable safeguards. However, no website, messaging service or internet transmission can be guaranteed completely secure.
Can the clinic use my testimonial or photograph?
Only with clear permission. Patients should be told where it will appear, what information will be shown and how they can request removal. Refusing publicity should not affect care.
How can I correct or request deletion of my information?
Contact the clinic at +91 70045 94307 or use another published privacy contact. Some information may need to be retained for clinical, accounting or legal reasons.
How long will treatment take?
There is no single or guaranteed duration. It may depend on the concern, how long it has existed, current health, diagnosis, adherence, other treatment and response. Ask the doctor:
- What is the working assessment?
- What improvement should we look for?
- When should we review progress?
- What signs mean I should seek other or urgent care?
- At what point should the plan be reconsidered?
Can the clinic guarantee a cure?
No responsible healthcare website should guarantee a cure or identical outcome for every patient.
Are homeopathic medicines completely risk-free?
The website should not describe any medical product or treatment as completely harmless. Problems may arise from incorrect use, contamination, undisclosed ingredients, delaying necessary care or interactions in a broader treatment plan. Use only properly labelled medicine from a legitimate source and follow professional instructions.
What if I am not improving?
Tell the doctor honestly. The plan may need review, further evaluation, tests, referral or a different approach. Lack of improvement should not be ignored.
Are testimonials proof that I will receive the same result?
No. Testimonials describe individual experiences and do not predict another patient’s result.
Still need help?
Call or WhatsApp +91 70045 94307 during clinic hours.
Clinic hours: Monday to Saturday, 10:00 AM to 7:00 PM Address: Kali Tajia Road, Munger, Bihar
1. Appointments
You can call or WhatsApp the clinic at +91 70045 94307. Please share:
- Patient’s name
- Age
- Preferred date and approximate time
- Whether this is a first visit or follow-up
- A short description of the concern
- Whether you prefer a clinic or online consultation
Do not send highly sensitive documents or long medical histories until the clinic confirms how they should be shared.
Advance booking is recommended because it reduces waiting time and allows the clinic to plan consultation slots. Walk-in patients may be accepted depending on doctor availability, but a specific time cannot be guaranteed.
An appointment should be treated as confirmed only after the clinic provides a date and time through a call, WhatsApp message or another official clinic channel.
Yes. A parent, guardian, spouse or caregiver may help book an appointment. The patient should participate in the consultation whenever possible. For a child, the parent or legal guardian should provide information and consent.
Share only the information needed to arrange the appointment. A brief description such as “skin concern,” “recurring cough,” “digestive issue” or “follow-up” is usually enough at the booking stage.
You may request Dr. B.N. Prasad or Dr. Vishal Kumar. Confirmation depends on availability and the clinic’s scheduling process.
Bring relevant items, where available:
- Previous prescriptions
- Recent test reports
- A list or photographs of medicines currently being used
- Allergy information
- Hospital discharge summaries
- Notes about when symptoms started and what makes them better or worse
- For children, vaccination and growth records when relevant
- A valid ID only if the clinic requires it for records
Do not stop current medicines just to prepare for a consultation.
Call the clinic as soon as possible. A late arrival may shorten the available consultation or require rescheduling so that other patients are not delayed.
2. Consultation duration and preparation
A first consultation usually requires more time than a follow-up because the doctor may review the patient’s history, symptoms, current medicines, previous reports and general health.
Clinic-approved expected duration: Please call or WhatsApp the clinic for the current expected duration.
The actual time may be shorter or longer depending on the complexity of the concern. The clinic should not guarantee an exact completion time.
Follow-ups are generally more focused on changes since the previous consultation, medicine use, new symptoms and the next plan.
Clinic-approved expected duration: Please call or WhatsApp the clinic for the current expected duration.
Homeopathic case-taking may include questions about the current concern, past illnesses, sleep, appetite, stress, daily routine and previous treatment. Patients may ask why a question is relevant and may decline to answer a question they are uncomfortable with, although missing information can limit the doctor’s assessment.
Before the appointment:
- Write the main concern in one or two sentences.
- Note when it started.
- List treatments already tried.
- List all current medicines and supplements.
- Collect only relevant reports.
- Write down the questions you want to ask.
- Avoid changing medicines without medical advice before the visit.
Yes. A family member or caregiver may attend if the patient agrees. The doctor may request a short private conversation with the patient when clinically or ethically appropriate.
3. Fees and payments
Publish only clinic-approved amounts:
- In-clinic first consultation: Please call or WhatsApp the clinic for the current consultation fee.
- Online first consultation: Please call or WhatsApp the clinic for the current online consultation fee.
- Follow-up consultation: Please call or WhatsApp the clinic for the current follow-up fee.
Until these amounts are confirmed, the website should say: “Please call or WhatsApp the clinic for the current consultation fee.”
The clinic must clearly state whether medicine is:
- Included in the consultation fee
- Charged separately
- Supplied for a defined period
- Collected from the clinic or purchased elsewhere
Recommended website wording:
Laboratory tests, scans and consultations with other healthcare professionals are normally separate unless the clinic explicitly states otherwise.
Clinic-approved methods: Please call or WhatsApp the clinic to confirm current payment methods.
Do not publish a payment QR code without confirming that the account belongs to the clinic or authorised recipient.
The clinic should clearly disclose whether an advance booking fee is required. Patients should not send payment to an unverified number or account.
Patients may request a receipt for consultation fees, medicine charges or other clinic payments. The receipt should clearly state the amount, date and purpose.
Consultation fees generally relate to time reserved or services already provided. Advance payments for appointments that have not taken place should be handled according to the Appointment Cancellation Policy.
4. Medicines and prescriptions
A registered homeopathic practitioner may recommend homeopathic medicines after assessing the patient. Medicines may be supplied in forms such as globules, liquid dilutions, tablets or other legally permitted preparations. The exact medicine, potency, dose and duration should be decided by the treating practitioner.
Not necessarily. A prescription may depend on the individual patient’s history, symptoms, current treatment and the doctor’s assessment. Patients should not copy another person’s prescription.
Follow the written or clearly communicated instructions provided for your prescription. Confirm:
- Medicine name or identifying label
- Dose
- Frequency
- Duration
- How to take it
- What to do if a dose is missed
- When to stop or return for review
Do not increase the dose or frequency on your own.
Do not follow broad food restrictions unless the treating practitioner gives a clear, patient-specific reason. Ask the clinic to write any restrictions and explain how long they apply. Continue a balanced diet unless another qualified professional has advised a medically necessary restriction.
Follow the dispensing instructions on the container. Use a clean cap or spoon if advised, close the container after use and avoid contamination.
Unless the label says otherwise:
- Keep medicines in their original, labelled container.
- Store them away from excessive heat, moisture and direct sunlight.
- Keep them away from children and pets.
- Do not transfer medicine into an unlabelled container.
- Do not use medicine that appears contaminated or has an unclear label.
Do not automatically double the next dose. Follow the written instructions or contact the clinic for guidance.
Tell the doctor about every prescription medicine, over-the-counter product, supplement and traditional remedy you use. Do not stop or reduce medicines prescribed for diabetes, blood pressure, thyroid disease, asthma, epilepsy, heart disease, mental health conditions or any other ongoing condition without consulting the appropriate qualified clinician.
No website statement should advise this. Any change to an existing prescription should be discussed with the clinician who manages that medicine or another appropriately qualified medical professional.
Ask the clinic for a clear prescription or medicine instruction record. It should contain enough information to use the medicine safely and to support follow-up.
Do not guess. Contact the clinic before taking the medicine.
Stop self-adjusting the medicine and contact the clinic promptly. Seek urgent medical care if the symptom is severe, rapidly worsening or suggestive of an emergency. A worsening condition should not automatically be assumed to be a normal or desirable response.
Do not restart an old medicine without checking with the clinic. Similar symptoms can have different causes, and the patient’s health or other medicines may have changed.
5. Follow-ups
A follow-up helps the doctor review:
- Changes in the main concern
- New or worsening symptoms
- Medicine use and missed doses
- Changes in other treatments
- Test results
- Side effects or difficulties
- Whether the plan should continue, change or be stopped
The doctor should give a recommended date or interval. Do not wait for the scheduled date if the condition becomes significantly worse or urgent.
Be specific. You may use a simple record:
- Main symptom: better, same or worse
- Date the change began
- Any new symptom
- Medicine taken as instructed: yes or no
- Other medicines started or stopped
- New test or diagnosis
- Questions or concerns
Follow the prescription. If instructions are unclear or the supplied medicine finishes earlier than expected, contact the clinic rather than extending or repeating it yourself.
The clinic may allow brief administrative or progress communication through WhatsApp or phone. Some concerns require a full consultation, examination, new tests or an in-person visit. A chat message is not always a substitute for clinical review.
Only send information after confirming the official number and understanding that WhatsApp is a third-party service. Remove unrelated personal information where possible. Do not send emergency information and wait for a WhatsApp reply.
Contact the clinic to reschedule. Do not continue a time-limited medicine indefinitely without review.
Not necessarily. The doctor may continue, modify, pause or stop a medicine based on the assessment. Patients should ask what has changed and why.
6. Online consultations
The website should publish online consultation only after the clinic confirms:
- Which doctors provide it
- Eligible patient locations
- Platform used
- Fee and payment method
- How prescriptions are shared
- Whether medicine delivery is offered
- Situations that require an in-person examination
A doctor may be unable to perform a physical examination, measure vital signs or verify information remotely. The doctor may recommend an in-person visit, tests, urgent evaluation or another specialist.
- Stable phone or internet connection
- A quiet, private space
- Current medicine list
- Relevant reports
- A caregiver for a child or dependent adult
- A way to receive instructions or a prescription
Not always. Administrative booking, reminders and brief follow-up messages are different from a scheduled clinical consultation. The clinic should clearly tell the patient when a formal consultation has begun.
7. Children, older adults and pregnancy
Yes, subject to the clinic’s scope of practice. A parent or legal guardian should attend, provide consent and share the child’s current medicines, allergies, vaccination information and paediatric history.
They should inform the doctor before using any medicine. Pregnancy-related warning signs require assessment by an obstetric or emergency service, not delayed website or WhatsApp communication.
Bring a complete medicine list, recent diagnoses, relevant reports and information about falls, memory concerns, kidney or liver problems, allergies and caregivers. Polypharmacy and multiple conditions may require coordination with other treating clinicians.
8. Tests, existing treatment and referrals
No. Depending on symptoms, the doctor may recommend that the patient obtain or repeat appropriate tests or consult another qualified professional.
Bring relevant and reasonably recent reports. Large volumes of unrelated records can make review difficult. Start with the reports connected to the current concern.
A responsible practitioner may recommend another clinician, diagnostic service or emergency facility when the concern is outside the clinic’s scope, requires examination or needs urgent or specialist care.
Patients with diabetes, high blood pressure, thyroid disease, asthma, heart disease, kidney disease, cancer, severe mental-health symptoms or other serious conditions should remain under appropriate medical monitoring. Homeopathic consultation should not delay necessary diagnosis, monitoring or evidence-based treatment.
9. Privacy and communication
The current enquiry flow may collect a patient’s name, phone number and health concern. The clinic may also receive information shared during phone, WhatsApp, online or in-person communication.
Read the full Privacy Policy before submitting personal information.
The clinic should restrict access to authorised people and use reasonable safeguards. However, no website, messaging service or internet transmission can be guaranteed completely secure.
Only with clear permission. Patients should be told where it will appear, what information will be shown and how they can request removal. Refusing publicity should not affect care.
Contact the clinic at +91 70045 94307 or use another published privacy contact. Some information may need to be retained for clinical, accounting or legal reasons.
10. Treatment expectations and safety
There is no single or guaranteed duration. It may depend on the concern, how long it has existed, current health, diagnosis, adherence, other treatment and response. Ask the doctor:
- What is the working assessment?
- What improvement should we look for?
- When should we review progress?
- What signs mean I should seek other or urgent care?
- At what point should the plan be reconsidered?
No responsible healthcare website should guarantee a cure or identical outcome for every patient.
The website should not describe any medical product or treatment as completely harmless. Problems may arise from incorrect use, contamination, undisclosed ingredients, delaying necessary care or interactions in a broader treatment plan. Use only properly labelled medicine from a legitimate source and follow professional instructions.
Tell the doctor honestly. The plan may need review, further evaluation, tests, referral or a different approach. Lack of improvement should not be ignored.
No. Testimonials describe individual experiences and do not predict another patient’s result.
Still need help?
Call or WhatsApp +91 70045 94307 during clinic hours.
Clinic hours: Monday to Saturday, 10:00 AM to 7:00 PM Address: Kali Tajia Road, Munger, Bihar
Need help planning a consultation?
Call or message the clinic on WhatsApp. An appointment is confirmed only after the clinic shares a date and time through an official channel.