Privacy Policy

Privacy Policy

Last updated: July 13, 2026

This Privacy Policy explains how Homeopathic Humanity Health Care, publicly operating as Homeopathic Humanity Health Care (“Clinic,” “we,” “us” or “our”), handles personal information received through meenahomeopath.ai, phone calls, WhatsApp, online consultations and clinic interactions.

Clinic address: Kali Tajia Road, Munger, Bihar Phone and WhatsApp: +91 70045 94307 Privacy contact: +91 70045 94307

We aim to handle personal data in accordance with applicable Indian law. This policy should be reviewed by a qualified legal professional before publication.

1. Scope

This policy applies to personal data collected through:

• The website and its forms
• Appointment enquiries
• Phone calls and SMS
• WhatsApp or other messaging channels
• Online consultation platforms
• In-person clinic registration
• Billing and payment records
• Patient feedback or testimonial submissions
• Website analytics and security tools, if enabled

Third-party platforms have their own privacy practices. For example, information sent through WhatsApp is also processed by the relevant platform under its own terms and privacy policy.

2. Information we may collect

Contact and identity information

• Name
• Age or date of birth
• Phone number
• Email address
• Address
• Parent, guardian or caregiver details
• Preferred language

Appointment information

• Preferred doctor
• Appointment date and time
• First visit or follow-up status
• Clinic or online consultation preference
• Cancellation or rescheduling history

Health-related information

You may provide:

• A short description of a health concern
• Symptoms and medical history
• Current medicines and allergies
• Prescriptions and test reports
• Photographs relevant to a consultation
• Pregnancy or other health-status information
• Notes from consultation and follow-up

Please share only information relevant to your enquiry or care. Do not use the website or WhatsApp for a medical emergency.

Payment and transaction information

We may record:

• Amount paid
• Date and purpose of payment
• Payment status
• Transaction reference
• Receipt details

We should not store full card information unless a properly authorised payment processor is used.

Technical and usage information

If website analytics, server logs or security tools are enabled, we may receive:

• IP address
• Browser and device type
• Approximate location derived from IP
• Pages visited
• Date and time of access
• Referring page
• Cookie or similar identifiers
• Error and security logs

The clinic should not place a patient’s health-concern text, prescription or report details into analytics events, advertising audiences or page URLs.

3. How information is collected

We may collect information:

• Directly from the patient
• From a parent, legal guardian, caregiver or authorised family member
• Through a website form
• During phone, WhatsApp or online communication
• During an in-person consultation
• From payment providers
• From website hosting, analytics or security providers
• From another healthcare professional when lawfully shared and relevant

4. Why we use personal information

We may use information to:

• Respond to an enquiry
• Schedule, confirm, reschedule or cancel an appointment
• Provide a clinic or online consultation
• Review health information supplied for the consultation
• Maintain appropriate patient and prescription records
• Communicate medicine or follow-up instructions
• Send appointment and follow-up reminders
• Process payments and issue receipts
• Handle complaints and patient requests
• Protect the website, patients and clinic from fraud or misuse
• Meet accounting, professional, regulatory or legal obligations
• Improve website usability and clinic operations
• Publish a testimonial only after obtaining appropriate permission

We should not use health information for unrelated marketing without separate, clear permission.

5. Consent and other lawful processing

Where consent is used, the request should be clear, specific and understandable. A patient may withdraw consent for future processing by contacting us, subject to information we must retain or process for clinical, legal, accounting, safety or dispute-related reasons.

Withdrawing consent does not automatically erase processing that occurred lawfully before withdrawal.

6. Website form notice

A form that collects a name, phone number or health concern should display this notice before submission:

The consent box should be unchecked by default.

7. Children and minors

A parent or legal guardian should submit information and provide consent for a child, unless applicable law permits otherwise. We should collect only information needed for the child’s appointment or care and should avoid behavioural tracking, targeted advertising or unnecessary profiling of children.

8. WhatsApp, phone and third-party services

When you use WhatsApp, a map, video consultation, payment provider, analytics tool, hosting platform or another external service:

• The service may receive device, account and message-related information.
• Its own privacy terms apply.
• Data may be stored or processed outside the clinic’s systems or outside India, subject to applicable law and provider arrangements.
• We cannot control every security or retention practice of an independent provider.

Patients may call the clinic to ask whether an alternative communication method is available.

9. Sharing of information

We may share the minimum necessary information with:

• Treating doctors and authorised clinic staff
• A parent, guardian or authorised caregiver
• Laboratories, pharmacies, hospitals or other professionals when requested, authorised or clinically necessary
• Website hosting, IT, communications, payment and security service providers
• Accountants, legal advisers or insurers where necessary
• Government, regulatory, law-enforcement or judicial authorities where legally required
• A successor organisation in a lawful restructuring, subject to appropriate safeguards

We do not sell or rent patient personal data.

10. Testimonials and photographs

We will not intentionally publish identifiable patient stories, photographs, videos, before-and-after content or medical details without appropriate permission.

Consent for publicity should be:

• Separate from consent for treatment
• Voluntary
• Specific about where content will appear
• Capable of being withdrawn for future use where reasonably possible

Withdrawing permission may not remove copies already lawfully printed, downloaded or shared by third parties, but we will take reasonable steps to remove content under our control.

11. Data retention

We retain information only for as long as reasonably needed for its purpose and any applicable clinical, accounting, legal, safety or dispute requirements.

Clinic-approved retention rule: as long as reasonably needed for clinical, legal, accounting, safety or dispute-related purposes

When retention is no longer required, information should be securely deleted, anonymised or disposed of, subject to technical limitations and lawful backup cycles.

12. Security

We use or should use reasonable administrative, physical and technical safeguards, including:

• Access limited to authorised people
• Secure passwords and account controls
• Device and software updates
• Secure backups where appropriate
• Encryption provided by reputable services
• Staff confidentiality practices
• Safe disposal of paper and digital records
• Review of suspicious access or incidents

No internet, messaging or storage system can be guaranteed completely secure. Patients should avoid sending unnecessary sensitive information over open or unverified channels.

13. Your choices and rights

Subject to applicable law and necessary verification, you may request:

• Information about personal data being processed
• Correction of inaccurate data
• Completion or updating of data
• Deletion or erasure where retention is not required
• Withdrawal of consent for future processing
• A response to a privacy grievance
• Nomination or authorised representation where applicable

Send requests to +91 70045 94307 or contact the clinic at +91 70045 94307.

We may ask for information needed to verify identity and protect patient confidentiality.

14. Cookies and analytics

The website may use essential cookies for security and operation. Optional analytics or marketing cookies should be activated only after any consent required by applicable law.

The cookie interface should allow users to:

• Accept optional cookies
• Reject optional cookies
• Change preferences later

The clinic should maintain a current list of actual cookies and vendors used. Do not claim that the site uses no cookies unless this has been technically verified.

15. Marketing messages

Appointment confirmations and care-related communication are different from promotional marketing. We should obtain appropriate permission before sending promotional messages and provide a simple way to opt out.

An opt-out will not prevent necessary appointment, payment, safety or care-related communication.

16. Emergency information

Do not submit emergency symptoms through the website or wait for a WhatsApp reply. Seek urgent assistance from an appropriate emergency facility.

17. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The revised version will show a new “Last updated” date. Material changes should be communicated through an appropriate channel where required.

18. Contact and grievance handling

For privacy questions, requests or complaints:

Privacy contact: +91 70045 94307 General email: +91 70045 94307 Phone: +91 70045 94307 Address: Kali Tajia Road, Munger, Bihar

Please use the subject line: Privacy Request.

If a concern is not resolved, a person may use the remedies available under applicable Indian law.